Rider handbook
Cash and returns
Declaring the cash you are holding, settling with the cash desk, and handing undelivered parcels back correctly.
At the end of a run you are holding two things that belong to somebody else: cash and parcels. Both are handed in on the same visit, both are counted, and both are recorded against your name.
Declaring your cash
- 01Open CashThe screen shows what the system believes you collected today, built from every COD stop you closed.
- 02Count what you actually holdCount the notes before you declare. Declare the real figure, not the figure on screen.
- 03DeclareEnter the amount and submit. A difference between your declaration and the system total is a variance, and a variance is normal to report and never a reason to hide.
- 04Hand the cash overThe cash desk counts it with you and records receipt. Your screen then shows nothing outstanding.
What a variance means
- You hold less than the system expects
- Usually a stop where you took less than the COD amount, or a stop recorded as delivered that was not. The desk reconciles it against your stop records.
- You hold more than the system expects
- Usually a stop you delivered before the app could sync, or change not returned. The desk matches it to the stop.
- Nothing to settle
- Your declaration and the system total agree and the desk has receipted the cash. Your day is closed.
Handing back undelivered parcels
- 01Bring every parcel backNothing stays in the van overnight. Every undelivered parcel returns to P2 35 Jeff Heights, Gulberg 3, Lahore on the same run.
- 02Inbound scanThe warehouse operator scans each parcel in. That scan puts it back into stock and raises the attempt count on the record.
- 03Hand over exchange itemsAny item you accepted on an exchange is handed in with the parcels and photographed at the counter.
- 04Check nothing is left openIf your run still shows an open stop, resolve it with dispatch before you leave the building.
Returns to the shipper
A parcel that has used all 3 delivery attempts, or that a merchant has asked for back, is put on a return run. Returning it is the same discipline as delivering it: you scan it, the merchant signs for it, and the handover is recorded. A return handed over without a scan did not happen.
- The return run shows the merchant, the address and the parcel list.
- Scan each parcel as you hand it over at the merchant counter.
- Take a photograph or a signature for the handover, exactly as you would for a delivery.
- A parcel the merchant will not take comes back to the warehouse, with the reason recorded.
Damaged parcels
If a parcel is damaged in your hands, say so at the counter and photograph it. Damage reported at the counter opens a case with evidence. Damage discovered later, without a photograph, becomes an argument nobody can settle.