Merchant handbook

Getting onboarded

How a signup request becomes a live merchant account, what QCS verifies, and what arrives with your credentials.

Sellers applying to ship with QCS4 min readPrintable handbook

Signing up on the website does not create an account. It creates a request that a QCS account manager reviews. Credentials are issued by a person, after a conversation, so that the pickup schedule, the rate card and the COD account are right before the first parcel moves.

What you need before you apply

A business name and the city you ship from. Lahore today.
A mobile number that can receive WhatsApp. Every operational update goes there first.
An email address for the written copy of the same updates and for statements.
CNIC or NTN for the person who signs for the account.
Bank account title, IBAN and branch, for COD payouts. You can add this after approval, but no payout runs without it.
An honest daily parcel estimate. It decides your pickup arrangement, not your price.

The five stages

01You submit the requestFill the form at /merchant-signup. It records your business, your pickup address, your product type, your daily volume and your preferred pickup time. Nothing is charged and no account exists yet.
02QCS reviews itAn account manager checks the pickup address against the Lahore service area, reads the volume estimate and calls you. Expect contact within one working day during business hours.
03VerificationWe record your CNIC or NTN and your bank details against the account. Documents are stored privately and are never served from a public URL.
04Approval and credentialsOn approval the system creates the merchant, the first portal user and a temporary password. The credentials arrive on WhatsApp and by email, in two separate messages.
05First loginYour first login forces a password change before any screen opens. Set a password you do not use anywhere else, then add your pickup addresses and book a test parcel.

Daily volume and pickup

A rider run to a merchant has a fixed cost, so regular pickup needs a minimum of 5 parcels a day. Below that, your account is still accepted and you can still book, label and track; the account is flagged no-pickup and you drop parcels at the warehouse yourself.

How daily volume affects pickup
Daily parcels	Pickup	What you do
5 or more	Rider collects from your address	Forward parcels to pickup, or set an auto-pickup time and let the sweep do it.
Fewer than 5	No scheduled rider	Book and label as usual, then drop at P2 35 Jeff Heights, Gulberg 3, Lahore during 09:00 to 19:00.
Growing past the minimum	Pickup switched on	Tell your account manager. The flag is removed and the next sweep includes you.

What your account carries

Merchant code: A short permanent code that appears on every label, load sheet and statement. Quote it when you contact support.
Rate card: The tariff attached to your account. Unless you were given a negotiated card, it is the published Lahore card, and the pricing calculator on the public site shows exactly what you will be charged.
Pickup addresses: One or more addresses a rider can collect from. One is the default. Each carries a contact name and phone the rider can call.
COD remittance cycle: How often QCS pays out the cash collected for you. The default is weekly.
Portal users: You can invite your own staff with their own logins and limited permissions. The owner account keeps full access.

Questions we get asked

Can I start shipping on the same day I apply?Only if an account manager completes the review that day. The review exists so that the first parcel is priced and collected correctly, and it needs a live conversation.

Is there a joining fee or a monthly fee?No. You are charged per delivered parcel, at the rate on your card. A parcel that is not delivered is not charged, with two documented exceptions covered in the tariff page.

Can I use my own packaging and my own invoice inside the parcel?Yes. The only requirement is that the QCS label is on the outside, flat, unobstructed and scannable.