Warehouse inbound

Inbound is the only door into stock. A parcel that has not been inbound-scanned at P2 35 Jeff Heights, Gulberg 3, Lahore is not in stock, cannot be dispatched, and does not appear on any run. The screen is /admin/warehouse/inbound.

The scan station

1. 01Pick the sourceA pickup run coming in from a merchant, or a delivery run coming back with undelivered parcels. The station behaves differently for each, so choose correctly.
2. 02Scan the parcelThe station confirms the tracking number, the merchant and the expected weight, and tells you at once if the parcel is not expected.
3. 03Re-weigh when it looks wrongPut the parcel on the scale when the declared weight is obviously off. Enter the actual weight; the system writes a new charge snapshot and keeps the old one, so the change is auditable.
4. 04Assign a locationGive the parcel a shelf or bay so a picker can find it without walking the floor.
5. 05Close the intakeThe station shows scanned against expected. Resolve the difference before you close.

What a scan decides

Re-weighing

• Weigh in grams and enter the real figure. Do not round in the merchant’s favour or against them.
• Measure length, width and height when the parcel is light but bulky; dimensional weight only applies up to 5 kg of actual weight.
• A re-weigh writes a new charge version. The merchant sees both the old and the new figure on their parcel page, and can dispute it with their own weighing evidence.
• Re-weigh before the parcel is dispatched. A re-weigh after delivery is a finance correction, not a warehouse action.

Damage and loss

1. 01Stop and photographPhotograph the parcel from two angles at the station, before it moves any further.
2. 02Report itRecord the damage against the parcel with a reason. This opens a case with the evidence attached, so the merchant is told by the system rather than by rumour.
3. 03Quarantine the parcelPut it in the damaged bay with its own location, not back on the picking shelf.

Reconciling with the rider

• Count with the rider standing there. A parcel missing at 18:00 is usually in the van; a parcel missing tomorrow is a loss case.
• If the rider’s count is higher than yours, scan again before accusing anyone. Most differences are an unscanned parcel in the bottom of a bag.
• If the difference survives a recount, record it at once and tell the ops manager. Do not close the intake to clear the queue.

Stock hygiene

• Watch the ageing view. A parcel sitting in stock for days is either in a zone with no run or has an unresolved problem.
• Keep locations truthful. A location nobody trusts costs more time than no location at all.
• Run the reconciliation screen on the shift you are told to, and record the result even when it balances.

Next

• DispatchTurning stock into delivery runs.
• Returns to the shipperGetting a parcel back to its merchant.