Section 03
Back-office procedures
The standard procedures for the pickup desk, warehouse inbound, dispatch, returns and the cash desk.
- 01Pickup deskWorking the pickup queue: the auto-sweep, auto-assignment, assigning by hand, and the exceptions that need a person.
- 02Warehouse inboundScanning parcels into stock, re-weighing, assigning a location, recording damage, and reconciling against the rider.
- 03DispatchBuilding a delivery run from stock, choosing a rider, releasing the run, and handling what comes back.
- 04Returns to the shipperDeciding when a parcel goes back, building a return run, and recording the handover so the merchant cannot be charged for it.
- 05Cash deskReceiving rider cash, reconciling a variance, banking the day, and the order in which money may move.