Tariff and policies

Tariff and charges

How a delivery charge is built: chargeable weight, zone, service, and the only two cases where a failed delivery is charged.

Merchants, finance teams and support agents5 min readPrintable handbook

One engine prices every parcel. The calculator on the public site, the booking form, the CSV import, the checkout rate on your store and the charge on your statement all call the same module, so they cannot disagree.

Chargeable weight

01Take the actual weightIn grams, as weighed. The warehouse re-weighs on intake and a correction writes a new charge version rather than editing the old one.
02Work out the dimensional weightLength by width by height in centimetres, divided by 5000. It only applies when actual weight is at most 5 kg, because above that the real weight always governs.
03Take the greater of the twoThat is the weight that gets charged.
04Round up to the next 0.5 kgThe rounding is on whole grams, not on decimal kilograms. 1.26 kg becomes 1.5 kg; 1.5 kg stays 1.5 kg.

The published Lahore tariff

Charge by chargeable weight, zone and service
Chargeable weight	0.5 kg units	Lahore City	Lahore Extended	Express / Same Day	Express + Extended
0.5 kg	1	180	230	250	300
1.0 kg	2	220	270	300	350
1.5 kg	3	260	310	350	400
2.0 kg	4	300	350	400	450
2.5 kg	5	340	390	450	500
3.0 kg	6	380	430	500	550
3.5 kg	7	420	470	550	600
4.0 kg	8	460	510	600	650
4.5 kg	9	500	550	650	700
5.0 kg	10	540	590	700	750

Produced by the QCS rate engine from rate card QCS Lahore COD Tariff v1 v1.

Every figure in that table is produced live by the rate engine from the active rate card, not typed into this page. Beyond the last row the same per-unit step continues.

Zones

Lahore zones
Zone	What it covers	Effect on the charge
Lahore City	The city proper, inside the eleven named road points.	No surcharge.
Lahore Extended Area	Beyond those road points, still inside the serviceable ring.	A flat amount per parcel, added on standard and express alike.

The coverage page lists the eleven road points that mark where the extended area begins, with the map. An address is placed in a zone by its coordinates, which is why picking an address suggestion at booking time matters.

Services

Standard and express
Service	Promise	Cut-off
Standard	Next working day within Lahore for most areas.	None.
Express, same day	Collected and delivered the same working day.	The parcel must be with QCS before 13:00.

What is included

All published rates are inclusive of sales tax and of the fuel adjustment. There is no separate line added at invoicing.
COD handling is included in the rate. There is no percentage cut of the cash collected.
Up to 3 delivery attempts are included. Re-attempting a parcel does not add a charge.
Returning an undelivered parcel to you is not charged.

The only two chargeable failures

Charges apply to delivered parcels. Two exceptions exist, both narrow, both needing evidence, and both applied by an administrator with a reason on the record rather than automatically.

Chargeable exceptions
Exception	What it means	What has to be true
Allow-to-open mis-specification	You told us the customer may open the parcel when they may not, or the reverse, and the delivery failed because of it.	The rider’s recorded reason and evidence must show the refusal turned on the opening instruction, and an administrator must apply the exception explicitly.
Merchant-induced cancellation after handover	You asked for the parcel back after a rider had already collected it.	The cancellation must be recorded against you as the requester, after the pickup scan. The parcel is returned and the delivery leg is charged.

Worked examples

How the engine reads four parcels
Parcel	Chargeable weight	Why
0.4 kg, no dimensions, Lahore City	0.5 kg	Actual weight rounded up to the first band.
1.26 kg, no dimensions, Lahore City	1.5 kg	Rounded up to the next half kilogram.
1.2 kg, 40 by 30 by 15 cm, Lahore City	4 kg	Dimensional weight is 3.6 kg, which is greater than 1.2 kg, rounded up to 4 kg.
7 kg, 60 by 40 by 40 cm, Extended Area	7 kg	Actual weight is above 5 kg, so the dimensional comparison does not apply. The extended area surcharge is added per parcel.

Questions we get asked

My rate card changed. What happens to parcels already booked?Nothing. The charge is frozen on the parcel at booking with the rate card version, so a new card prices only new parcels.

Do you charge for a second delivery attempt?No. Attempts up to the threshold of 3 are included in the one charge.

Is there a fuel surcharge when fuel prices move?The published rate already includes the fuel adjustment. A change to the adjustment is a change to the rate card, published as a new version with an effective date.