Getting parcels collected

A booked parcel sits in your Booked tab until you forward it for collection. Forwarding is what tells operations the parcel is packed, labelled and physically ready.

Two ways to forward

1. 01By handSelect parcels in the Booked tab and forward them. They join a pickup request for your default pickup address, and the request appears at /m/pickups.
2. 02By auto-pickup timeSet a daily time in /m/settings. A sweep runs every few minutes and, at your time, forwards everything still sitting in Booked. You never have to remember.

What happens after you forward

1. 01The request is queuedYour parcels are grouped into one pickup request with a collection window. The default window is the one on your account; QCS keeps express parcels ahead of standard.
2. 02A rider is assignedAuto-assignment picks a pickup rider on duty with capacity and the shortest detour. If nobody fits, the request stays queued and the pickup desk assigns by hand.
3. 03You are notifiedA WhatsApp message names the rider and the window. The same detail is on the request page.
4. 04The rider scans at your counterEvery parcel is scanned individually. A scanned parcel is collected. An unscanned parcel is not, and nothing is taken on trust.
5. 05The request closesCollected in full, partly collected, or nothing collected. Whatever bounced is back in Booked with a reason you can read.

Pickup request states

Why a parcel bounces back

The rider picks a reason from a fixed list, so the bounce is never a shrug. Common reasons are that the parcel was not ready, the label was missing or unreadable, the weight was clearly wrong, or the counter was closed.

• A bounced parcel returns to Booked, keeps its tracking number and is not charged.
• Forward it again once the problem is fixed. It joins the next pickup request.
• The reason stays on the parcel history, so a pattern is visible to both sides.

Being ready for the rider

• Label every parcel before the window opens, not while the rider waits.
• Keep the day’s parcels in one place, sorted so the barcode faces up.
• Print the load sheet and have it with the parcels.
• Keep somebody at the counter who can answer the phone number on your pickup address during 09:00 to 19:00.
• For express, hand over before 13:00. Later than that the same-day promise cannot be kept.

If nobody comes

If the window passes with no rider, the request page shows the current state and the assigned rider. Raise a ticket on the request, or write to cs@qcs.com.pk with the request number. The pickup desk can reassign immediately.

Questions we get asked

Next

• What happens at the warehouseInbound scan, re-weigh and stock.
• COD and payoutsHow the cash reaches your bank.