The agreement between QCS and a merchant.

1. Who these terms bind

These terms apply between QCS Private Limited, trading as QCS — Quick Courier Service, and any merchant onboarded onto the QCS platform. Using the merchant portal, the API or a connector constitutes acceptance.

2. Account and credentials

A signup on the public website creates an onboarding request, not an account. Credentials are issued after approval and must be changed on first use. The merchant is responsible for the actions of its own sub-users and for keeping credentials confidential.

3. Parcels we carry

Parcels must be packed to withstand normal handling, correctly addressed, and must not contain prohibited or restricted items. QCS may refuse or return a parcel at pickup or at the warehouse, recording a reason and evidence.

4. Pickup

Pickup is scan-driven. A parcel is in QCS custody only once a rider has scanned its label. Parcels not handed over are returned to the merchant Booked state with a recorded reason. A scheduled pickup is offered above the published minimum daily volume.

5. Delivery and attempts

Delivery requires proof: a photograph, the name of the receiver and, on a cash-on-delivery parcel, confirmation of the cash collected. Where delivery is deferred or refused the attempt is recorded with a reason and evidence. After the configured attempt threshold the order is cancelled and returned to the merchant.

6. Charges

Charges are those set out in the published tariff in force at the time of booking, calculated on chargeable weight and the resolved service zone, and frozen into the order at booking. Charges apply only to successfully delivered shipments, subject to the two exceptions stated in the tariff.

7. Cash on delivery and remittance

Cash collected is held on the merchant account and remitted on the agreed cycle, net of delivery charges and any approved adjustment, to the bank account verified during onboarding. Every payout carries a batch number and an itemised statement.

8. Claims and disputes

A dispute may be raised on an order or a payout from the merchant portal, with evidence. Approved adjustments are posted as reversing entries; original entries are never edited. Liability for a lost or damaged parcel is limited to the declared value recorded at booking.

9. Suspension

QCS may suspend a merchant account for non-payment of amounts owed, for prohibited content, or for repeated misdeclaration of weight or contents. Suspension blocks new bookings and does not affect parcels already in transit.

10. Changes to these terms

Material changes are notified to active merchants before they take effect. Continuing to book after the effective date constitutes acceptance.

11. Contact

QCS Private Limited, P2 35 Jeff Heights, Gulberg 3, Lahore

info@qcs.com.pk · cs@qcs.com.pk