Section 01
Merchant handbook
From a signup request to a settled payout: onboarding, booking, importing, labels, pickup, COD and disputes.
- 01Getting onboardedHow a signup request becomes a live merchant account, what QCS verifies, and what arrives with your credentials.
- 02Booking a parcelEvery field on the booking form, what the rate engine does with it, and the difference between a draft and a booked parcel.
- 03Importing a CSV or Excel fileUpload a day of orders in one file: the column map, the validation pass, the error report and the commit.
- 04Labels and load sheetsPrinting thermal and A4 labels, what the barcode carries, how to keep it scannable, and what a load sheet is for.
- 05Getting parcels collectedForwarding to pickup by hand, setting an auto-pickup time, what the rider does at your counter, and why a parcel can bounce back.
- 06COD, charges and payoutsWhat happens to the cash a rider collects, how your delivery charge is cut, when the balance is paid out, and how to reconcile a statement.
- 07Disputes and support ticketsWhen to raise a ticket and when to raise a dispute, what evidence to attach, and how a resolution reaches your ledger.