Reading your COD statement: every line on it explained
Every line is a delivered parcel, a charge, a payout or an adjustment. Here is where each figure comes from, what is deliberately absent, and the two places sellers most often misread it.
Your COD statement answers one question: what does QCS owe you right now, and how did it get to that figure. Every line on it is either a parcel that added money, a charge that took some off, or a payout that moved it to your bank. Nothing else appears, and nothing appears twice.
This walks through each line type, says where the figure comes from, and names the two places sellers most often misread it.
The balance at the top
The balance is live rather than end-of-day. It is credited the moment a parcel is marked delivered, in the same database transaction that posts the journal, so a parcel delivered twenty minutes ago is already in it. If the figure looks lower than you expected, the usual cause is a payout that has already cleared rather than a parcel that is missing.
A delivered parcel line
One line per delivered parcel, carrying the tracking number, the COD amount the customer paid, the delivery charge taken, and the net credited to you. The three figures always reconcile: COD amount minus delivery charge equals net.
The delivery charge on that line is frozen. It was computed at the moment of delivery from the weight and dimensions recorded for that parcel, against the version of the rate card that was live on the day you booked it. It is not recalculated when the statement is drawn, which is why a statement from last month still reproduces exactly today.
A zero-charge line
A delivered parcel with no COD amount still appears, because the delivery charge still applies. A prepaid order shipped through us is exactly this: nothing to collect, a charge to pay. The net on that line is negative and it reduces your balance, which is correct.
What is absent, and should be
Parcels that did not reach a customer do not appear at all. Not as a zero line, not as a charge, not as a note.
- A collection the rider could not complete, recorded as a failed pickup
- A refusal at the door
- A parcel cancelled after the attempt threshold and returned to you
- A parcel still in stock or on a run
None of those carries a delivery charge. The published tariff states it as a term rather than a concession, along with the two narrow exceptions that do carry a weight-based charge: a parcel opened at the door and refused because the item was not as specified, and a cancellation the seller caused after handover. Both need evidence and both are applied by the back office, so neither appears without a trail.
A payout line
A payout reduces the balance by the amount transferred and carries the transfer evidence. It is immutable once posted. If a payout was wrong, you will see a second line reversing it rather than the original line changed, because an entry that can be edited is not a record.
Payouts are cleared against a funded bank account and can never exceed the available funded balance on it. The remittance cycle covers why crediting and paying are deliberately separate steps.
An adjustment line
Anything that is neither a parcel nor a payout appears as an adjustment with a reason attached. A settled dispute, an applied charge exception, a correction. Adjustments are posted as entries rather than edits, so the history of a corrected figure stays visible.
How to check a line you disagree with
- 01Open the order and read its status history. Every transition carries who made it and when
- 02Check the recorded weight and dimensions. A re-weigh at the warehouse writes a fresh charge snapshot and preserves the original, so both are visible
- 03Reproduce the charge yourself on the pricing calculator using those figures and the zone on the parcel
- 04If it still does not reconcile, raise a dispute on that order. Support works from the same record you are looking at
That sequence settles almost every charge question without a conversation, because the figures it uses are the figures the charge was built from.
If your agreed rate is not the published one
Sellers on a negotiated rate see their own rate on the booking screen and on the statement, computed by the same pricing engine that prices the parcel rather than written as copy. The public pricing calculator always shows the published tariff, because it is anonymous and has no merchant in context. A difference between the two is expected and is not an error.
Booking in Lahore starts at PKR 180 for the first 0.5 kg. Work out your own figure before you commit.